Privacy Policy

Last updated: May 2026

Playroom Café (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website https://playroomcafe.co.za.

1. Information We Collect

We may collect the following personal information:

• Name and surname
• Email address
• Phone number (if provided)
• Booking or enquiry details
• Child-related attendance information (for bookings only)
• Website usage data (via cookies and analytics tools)

2. How We Collect Your Information

We collect information when you:

• Submit a waitlist or contact form
• Make or enquire about a booking
• Sign up for updates or newsletters
• Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and bookings
• Manage play session bookings and attendance
• Send important updates about our services
• Share marketing or promotional updates (only with consent)
• Improve our website and customer experience

We will never sell your personal information.

4. Cookies and Tracking

Our website may use cookies and analytics tools to understand website usage and improve performance.

Where required by law, we will request your consent before placing non-essential cookies on your device.

5. Sharing of Information

We may share your information with trusted third-party service providers who assist us with:

• Website hosting
• Email communication
• Booking or payment systems
• Analytics tools

These providers are required to protect your information and only use it for the services they provide to us.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information from:

• Loss
• Misuse
• Unauthorised access
• Disclosure or alteration

7. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction or updates
• Request deletion of your data (where legally possible)
• Object to marketing communications
• Withdraw consent at any time

8. Marketing Communications

We will only send you marketing messages if you have opted in.

You may unsubscribe at any time using the link provided in our emails or by contacting us directly.

9. Children’s Privacy

We do not knowingly collect personal information from children without parental consent.

All bookings and enquiries involving children must be made by a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: hello@playroomcafe.co.za